AI Solution Delivery Expert

• Directorate: ​​ Directorate for Innovation and Information Technology
• Management: no
• Unit/Service: ​​ Unit IIT.2 – Digital Demand and Delivery
• Grade: AD5-AD12
• Location: Brussels
• Deadline 11/05/2026 at noon (Brussels time)

Your job and responsibilities

Are you passionate about turning artificial intelligence (AI) opportunities into practical, production-ready solutions? Do you combine hands-on experimentation with the discipline to deliver secure, scalable and compliant AI services in a public-sector environment?

As an AI Solution Delivery Expert in the AI & Data Team of the Directorate for Innovation and Information Technology (DIIT), you will help identify high-value AI opportunities, design and pilot practical solutions, and work with internal teams, stakeholders and external providers to move successful use cases into production.

You will play a key role in turning AI from exploration into real operational value across the European Economic and Social Committee (EESC) and the European Committee of the Regions (CoR). This means not only spotting opportunities, but also helping to shape, test, integrate and scale solutions that are useful, sustainable and trustworthy. Working in a multidisciplinary environment, you will combine business understanding, practical AI knowledge, project delivery discipline and a strong focus on measurable impact. You will be expected to challenge ideas critically, prioritise pragmatically, and help ensure that AI initiatives deliver real added value rather than remaining isolated pilots.

Your responsibilities will be to:

Identify and shape AI opportunities by working closely with business stakeholders to understand needs, challenge assumptions, assess feasibility, and prioritise use cases with clear operational value and realistic implementation potential;

Translate opportunities into deliverable solutions by defining use cases, success criteria, functional needs, delivery approaches and pragmatic implementation options adapted to the institutional environment;

Design, prototype and pilot AI solutions such as AI agents, workflow automations or other AI-enabled services, testing ideas rapidly and iterating based on evidence, user feedback and technical constraints;

Move successful pilots into production by working with DIIT teams and external providers to integrate solutions into business processes, enterprise tools, systems and data environments, ensuring that they are robust, supportable and fit for sustained use;

Ensure solution quality and production readiness by defining evaluation and acceptance criteria, overseeing testing and validation, supporting documentation, monitoring performance after deployment, and helping manage continuous improvement;

Contribute to scalable AI service delivery by helping establish repeatable approaches, delivery patterns and governance mechanisms that make it easier to industrialise successful use cases across the Committees;

Support the responsible deployment of AI by addressing relevant security, data protection, ethical, risk-management and regulatory considerations, and by working with the appropriate governance and compliance actors to support alignment with the EU AI Act and related frameworks;

Drive adoption and business value delivery by supporting training, awareness, change management and user engagement activities that help staff confidently adopt AI solutions and use them effectively in practice;

Facilitate collaboration and decision-making by preparing and leading discussions with users, stakeholders and providers, synthesising outcomes clearly, and presenting structured recommendations that weigh value, cost, risk, complexity and sustainability;

Contribute to team and institutional priorities by supporting cross-cutting initiatives, sharing knowledge, contributing to innovation and continuous improvement, and bringing a collaborative, delivery-oriented and solutions-focused mindset to the team.

Are you the talent we are looking for?

GENERAL ABILITIES AND CAPACITIES REQUIRED

• Think with a critical spirit, analyse and solve problems pragmatically.
• Assess critically credibility and reliability of sources, data and information and use relevant digital tools to carry out the duties.
• Organise own work, demonstrate responsibility, identify priorities, take appropriate decisions and deliver results.
• Adapt to an evolving working environment, demonstrate commitment and adopt constructive attitude at all times. Remain effective and flexible even during periods of heavy activity.
• Take initiative to achieve individual and shared objectives, demonstrate ownership and work autonomously.
• Learn and professionally develop to continuously enhance job performance and knowledge of the organisation and working environment.
• Work together with others in a constructive way by contributing to diverse and inclusive working environment. Demonstrate respect and courtesy at all times.
• Convey information and relevant opinions clearly and concisely both orally and in writing, facilitate interaction and engage effectively with others. Treat confidential or sensitive information accordingly.

JOB-SPECIFIC REQUIREMENTS

• You have a thorough knowledge of one of the official languages of the European Union and a satisfactory knowledge of another of the EU official languages. For functional reasons, a high level of English, both spoken and written, is required and a good level of French is desirable.
• You possess strong knowledge of and practical experience with artificial intelligence technologies, including applied AI solutions, NLP technologies and emerging ICT tools.
• You have proven experience in IT and AI project management, including requirements analysis, coordination of implementation, supervision of external providers and change management.
• You have experience applying AI lifecycle good practices, including defining evaluation criteria, overseeing testing and validation, monitoring performance and drift in production and ensuring appropriate documentation.
• You have experience designing and deploying AI agents or workflow automation solutions in enterprise environments, including familiarity with platforms such as Microsoft Copilot Studio and/or AI Foundry.
• You possess the ability to translate business needs into functional and technical solutions and to support their integration into existing organisational processes.
• You have experience in promoting the responsible use of AI, including ethics, risk management and regulatory compliance considerations.
• You possess the ability to act as an AI Act correspondent, including monitoring regulatory developments, supporting organisational compliance with the EU AI Act, contributing to internal guidance and awareness‑raising activities and liaising with relevant governance and compliance stakeholders.
• You have a good command of standard IT tools and collaborative platforms and willingness to continuously develop digital and AI‑related skills.

ASSETS

• Experience working in a public sector or EU institutional environment is an asset.
• Knowledge of the missions, structures and activities of the EESC and/or the CoR would be an asset.