Business Relationship Manager

Detail of the vacancy notice

• Directorate: Directorate for Innovation and Information Technology
• Management: no
• Unit/Service: Digital Solutions
• Grade: Contract staff member FGIV
• Location: Brussels
• Period: 2 years​, starting from ​01 June 2025 until 31 May 2027
• Application: Online application form Please note: the successful completion of EPSO CAST FGIV is required

Your job and responsibilities

Interested in connecting business operations with Digital technology by facilitating and managing interactions between the two? Do you like having contact with a variety of stakeholders? Like to help your colleagues ensuring that business needs are effectively communicated to and satisfied by the Directorate for Innovation and Information Technology?

As a Business Relationship Manager in the Digital Solutions unit, you are responsible for  ensuring that Digital services are aligned effectively with business needs and objectives.  You will be instrumental in driving the relevance of our Digital portfolio while also taking charge of the demand management of needs for our existing and new products. The ideal candidate will blend strategic digital transformation thinking with effective communication to enhance the business value of our product offerings, ensure the satisfaction of the business and ultimately help the organisation accomplish its goals. Other responsibilities are:

1. Building Partnerships: 

• Acquire and maintain a deep understanding of the business. Collaborate with business leaders to understand their goals, challenges, and strategies.
• Building strong trust-based relationships between the Directorate and its stakeholders by consistent engagement, understanding partner perspectives, and proactively addressing their concerns.
• Serve as the primary point of contact for internal teams and external partners regarding information relevant for the Digital Business Transformation.

2. Driving Value:

• Creating (or cleaning) pathways of communication to ensure that teams are not only aligned but converged around the shared objective and strategy of the entire organisation.
• Discovering opportunities and shaping demand for the Directorate's services and products to increase organisational value. 
• Capture and understand digital needs, co-formulate actionable requirements with the business, and align strategies. 
• Ensure mutual understanding and align business goals/outcomes with technical solutions/IT outputs.
• Gather, analyse, and respond to feedback from stakeholders concerning product usability and functionality.
• Collaborate with and involve development teams to translate complex business needs into technological solutions, fostering co-ownership of the products. 
• Maintain a technological understanding to evaluate the viability of proposed solutions and navigate architectural and systemic constraints.

3. Communication:

• Facilitate clear communication, ensuring that business needs are effectively communicated to the Directorate and that digital solutions are understood and accepted by the business. 
• Define, gather, report and analyse metrics and measurements.

You are part of the dynamic team of the Business Relations and Analytics sector, which consists of three administrators (including the head of sector) and around 8 consultants.

Are you the talent we are looking for?

GENERAL ABILITIES AND CAPACITIES REQUIRED

• Think with a critical spirit, analyse and solve problems pragmatically. 
• Assess critically credibility and reliability of sources, data and information and use relevant digital tools to carry out the duties. 
• Organise own work, demonstrate responsibility, identify priorities, take appropriate decisions, and deliver results.  
• Adapt to an evolving working environment, demonstrate commitment, and always adopt constructive attitude. Remain effective and flexible even during period of heavy activity. 
• Take initiative to achieve individual and shared objectives, demonstrate ownership and work autonomously. 
• Learn and professionally develop to continuously enhance job performance and knowledge of the organisation and working environment. 
• Work together with others in a constructive way by contributing to diverse and inclusive working environment. Always demonstrate respect and courtesy. 
• Convey information and relevant opinions clearly and concisely both orally and in writing, facilitate interaction and engage effectively with others. Treat confidential or sensitive information accordingly.

JOB-SPECIFIC REQUIREMENTS

• You have passed EPSO CAST FGIV[1]
• You excel in communication, with the ability to effectively engage and collaborate with diverse stakeholders at all levels.
• You have deep insights into the political mission of the Committees and a strong understanding of their underlying political and administrative processes.
• You possess a strong technological background, enabling you to understand the solution portfolio, assess and prioritize business needs while considering technical constraints and opportunities.
• You can effectively handle business conflicts and negotiate solutions.
• You have proven expertise in IT Project Management and Product Management, with a track record of delivering successful outcomes.
• You have experience with Service Level Management, monitoring and evaluating the performance of services against agreed targets.
• You know Committee policies and regulations pertaining to IT (GDPR, AI Act, Cybersecurity regulation, …) and know how to evaluate compliance with them. 
• You have a thorough knowledge of one of the official languages of the European Union and a satisfactory knowledge of another of the EU's official languages. For functional reasons, a thorough knowledge of English is required; a satisfactory knowledge of the French language would be an asset. 

Please note that candidates must meet the eligibility criteria specified in art. 82(3) of the Conditions of Employment of Other Servants. For more information please consult the website EU Careers.